Refund Policy

REFUND POLICY

Effective Date: 01 January 2025

At Bakory, customer satisfaction is our priority. Since we offer perishable food products, we ensure high hygiene and quality standards. If you receive a damaged, expired, defective, or incorrect product, we are committed to resolving the issue promptly.

REFUND ELIGIBILITY

Refunds are applicable under the following conditions:

1. The food product received is damaged, crushed, or tampered with upon delivery.
2. The product delivered is expired or near/past its best-before date at the time of delivery.
3. The product delivered is different from the item ordered.
4. The product is significantly different from the description provided on the website.
5. The order is cancelled before shipment.
6. The order cannot be fulfilled due to stock unavailability or non-serviceable locations.
7. Refund or replacement requests must be submitted within 24 to 48 hours from the time of delivery due to the perishable nature of food items.
8. Unopened items must remain in their original packaging with seal intact (unless reporting quality issues upon opening).

NON-REFUNDABLE SITUATIONS

Refunds are not applicable for:

1. Products damaged due to improper storage, heat exposure, moisture, or mishandling after delivery.
2. Products returned or reported after the eligible 48-hour reporting window.
3. Products that have been consumed significantly before reporting an issue.
4. Orders delivered to an incorrect shipping address provided by the customer.
5. Minor taste preferences or individual flavor variations (as these are natural artisan millet products).

REFUND PROCESS

1. Contact our support team at support@bakory.in
2. Share your Order ID, contact details, and reason for the refund request.
3. Provide clear photos or videos of the damaged/defective product and the outer packaging.
4. Our team will review and verify your request within 1–2 business days.
5. If approved, a replacement will be dispatched or a full/partial refund will be initiated directly to your original payment method within 5–7 business days.

REFUND TIMELINE

1. Request Verification: 1–2 Business Days
2. Refund Processing: 5–7 Business Days
3. Bank/UPI Processing: 2–5 Business Days (depending on your bank or payment provider)

IMPORTANT NOTES

1. Shipping charges, if any, are non-refundable unless the return or refund is due to an error on our part (e.g., incorrect or damaged item shipped).
2. Refund approval is subject to verification by the Bakory Quality Control Team.
3. Refunds will be issued only to the original payment method used during the purchase or via store credit/coupons as mutually agreed upon.

COMPANY INFORMATION

1. Email: support@bakory.in
2. Website: https://bakory.in/