Return Policy

RETURN POLICY

Effective Date: 01 January 2025

Due to the perishable, consumable, and hygienic nature of food items, we offer a 48-hour return/replacement reporting window from the time of delivery for eligible issues.

RETURN CONDITIONS

To qualify for a return, replacement, or claim:

1. The issue must be reported within 48 hours of delivery.
2. The product must be unused and in its original packaging (except in cases of quality issues discovered upon opening).
3. You must provide order details along with photographs or video evidence of the product and packaging.

Returns or replacements are accepted in the following cases:

1. Wrong product delivered.
2. Defective, stale, or expired product received.
3. Damaged, crushed, or open/tampered package received during transit.
4. Missing items from the order.
5. Product significantly different from the description displayed on the website.

HOW TO REQUEST A RETURN / REPLACEMENT

1. Log in to your Bakory account.
2. Go to My Orders and select the order/item you wish to report.
3. Follow the return or replacement instructions provided.
4. Alternatively, contact our customer support team directly at support@bakory.in with your Order ID and photos of the issue.

RETURN VERIFICATION

Once your report and media evidence are reviewed and verified by our quality control team, we will notify you regarding the approval or rejection of your return/replacement request. Physical returns of perishable food items are generally not required unless requested by our team for quality audit.

APPROVED RETURNS & REPLACEMENTS

Upon approval:

1. A fresh replacement product will be dispatched immediately at no additional cost (subject to stock availability).
2. OR
3. A refund or store credit will be issued to your original payment method within 5–7 business days.

NON-RETURNABLE ITEMS

The following situations are not eligible for return or replacement:

1. Products damaged due to improper storage (e.g., exposure to heat, direct sunlight, moisture, or improper opening).
2. Products reported after the eligible 48-hour reporting window.
3. Products consumed significantly prior to raising a claim.
4. Taste preferences or minor variations natural to handcrafted artisan millet snacks.
5. Incorrect address or contact details provided by the buyer resulting in failed/delayed delivery.

COMPANY INFORMATION

1. Email: support@bakory.in
2. Website: https://bakory.in/